Lumen

F'24

Highlighting user voices.

AI / ML

About

Lumen is an AI-powered product insights platform that helps teams make sense of fragmented user feedback by turning scattered signals into clear, actionable strategy. Today, feedback lives across emails, support tickets, social media, and in-app messages, forcing product teams to spend hours manually piecing together what users actually want, often missing key trends and building the wrong features as a result. Lumen solves this by automatically collecting feedback from all channels, using AI to categorize and consolidate similar insights, and surfacing the most important patterns in real time. Instead of drowning in noise, teams get a unified, crystal-clear view of user needs, enabling them to prioritize effectively, move faster, and build products that truly resonate.

Product

Lumen aggregates and analyzes user feedback from across the web and your product in one unified interface. It automatically collects feedback from sources like social media, support tickets, and in-app submissions, then uses AI to categorize and consolidate similar insights into clear trends. Teams can instantly identify the most requested features, filter feedback by recency, type, or source, and use natural language search to dive into specific user concerns. By transforming scattered feedback into structured, actionable insights, Lumen enables product teams to quickly understand what matters most to their users and make smarter, faster product decisions.

Founders

Atticus Kim

Atticus studies business and AI at USC and builds across product and strategy. Previously interned at NVIDIA and Citadel.

Yeji Seo

Designer

Yeji is a product and brand designer at USC IYA. She has worked on large-scale consumer products, including redesigning a platform with 5M+ users and building at early-stage startups.

Jerry Zhang

Developer

Jerry is co-founder and CEO of Lemma (YC F25), building continuous learning systems for AI agents. He studied CS and business at USC.

Naysa Bhargava

Developer

Naysa is a software engineer at USC. ASD intern at Google, with experience across AI, full-stack development, and research.